Privacy Policy

Effective Date: May 2025

Brookside Mechanical (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.brooksidemechanical.com), use our services, or interact with us. Please review this policy carefully to understand how we handle your personal data.

1. Information We Collect

We may collect the following categories of personal information:

  • Personal Identification Information: Name, email address, phone number, mailing address, and other contact details you provide when filling out forms, scheduling service, or contacting us.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and device identifiers.
  • Usage Data: Information about how you use our website, including pages visited, interactions, and referring URLs.
  • Marketing and Communication Preferences: Your preferences regarding marketing communications and how you choose to engage with us.

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To provide, maintain, and improve our website, services, and customer experience.
  • To respond to inquiries, process requests, and deliver customer service.
  • To personalize content and recommend relevant services.
  • To send administrative and transactional communications (e.g., appointment reminders, billing notices, service updates).
  • To gather feedback and conduct customer satisfaction surveys.
  • To comply with legal obligations or enforce our terms and policies.

3. SMS Communications & Consent
Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

Brookside Mechanical will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications either in person or at your location or during a phone call initiated by the customer. These notifications could include:

  • Appointment confirmations and reminders
  • Technician dispatch updates
  • Billing and job completion follow-ups
  • Satisfaction surveys

Customers can opt in verbally during in-person visits or over the phone. During registration, we will request your phone number and clearly explain:

  • The types of text messages you may receive
  • That message and data rates may apply
  • How often messages may be sent
  • How to text HELP for assistance or STOP to unsubscribe
  • That your number will not be shared with third parties for marketing purposes

By providing your number, you consent to receive text messages from Brookside Mechanical. You can opt out at any time.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share data with trusted service providers who assist in operating our website or delivering our services—such as CRM tools, email systems, or analytics platforms—under strict confidentiality agreements. These third parties are only given access to the information necessary to perform their functions.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is ever completely secure.

6. You Have The Right To:

  • Request access to or correction of your personal data
  • Opt out of marketing communications at any time
  • Unsubscribe from SMS notifications by texting STOP
  • Contact us for data-related inquiries at info@callbrookside.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For questions or concerns regarding this policy, please contact:

Brookside Mechanical
387 Pepsi Road 
Manchester, NH 03109
(603) 645-014